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Duma Works has distilled our most actionable learnings from 5 years of placing over 3000+ jobseekers in 350+ SME’s. In 2018 how can you update your hiring practice to directly impact your bottom line?
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The first point of contact between many employees and employers is the Curriculum Vitae. It is the single most important tool job seekers have while job hunting. Often times, it is the only resource most employers have to form a certain judgement about your skills, whether you are able to handle the job.
However, 90% of all CVs are thrown out the window after six seconds of reading them. It goes without saying that the CV needs to make the right impression from the beginning. Most job-seekers do not know how to make their resumes stand out amongst the others!
This is a tough post to write because all Operations Managers are different based on what sector the company is in. That being said, there should be some core things we can tease out to advise on in terms of best interview practices to screen Operations Managers in Kenya.
Here is how the Duma Works Placement Team thinks about hiring Operations Managers for companies in East Africa, based on experience with our clients.
A Basic Test is in essence a qualification test to screen out candidates who do not qualify for your open job on Duma Caliber.
The reason we use Basic Tests at Duma Works and also why we advised clients who are recruiting in East Africa to use them is to prevent HR Managers from going through hundreds of irrelevant CVs.
In your Basic Test, you want to ask questions that will be able to determine whether you even want to issue an Advanced Skills Test to or look at the CV for that candidate or not.
For customer service week #CSWEEK17 the idea of smiling is all I could think of. Because I had a particularly tough week and often found that I had to psych myself up to smile.
At Duma Works we believe that is exactly where excellent customer service begins and ends with – a smile.
It is perhaps the most contagious and natural facial expression that comes to us humans. As a matter of fact, it has been proven in scientific studies that most people find it very difficult to frown when they look at someone smiling at them. So how is this relevant to customer service?
Here is a telling tale…
We’ve seen this attempt before for hiring a sales team…and most of the time, it doesn’t work.
Customer Care Representatives are often at the frontline of your business. While it’s important to train them up with your specific company brand and tone, there are also some raw skills to screen for through your recruiting process.
In September, Duma Works powered its first ever Women in Leadership breakfast held at the Newscafe in Adlife plaza, Kilimani. The purpose of the event was to look at the issues surrounding what leadership looks like in Kenya in 2017 from a woman’s perspective, and highlight lessons that can be learnt and taught to the next generation of women leaders.
For the session, we were joined by a group of 31 women leaders in Kenya (as well as some mentees!), and 5 panelists.
The panel consisted of: Dr. Laila Macharia, Serial Entrepreneur and Board Member at Centum and Barclays Kenya, Wambui Kinya, Chief Strategy Officer at Andela and ThoughtWorks, Esther Ndeti, Executive Director at EAVCA, Njoki Ndegwa, Co-Founder at Life Mastery Solutions and, Joyce Mbaya-Ikiao, Entrepreneur, Trainer, Management Consultant, Author of GIBÉBÉ, and Founder of Zydii Ltd.
We’ve documented some of the key takeaways from the event for your reading pleasure. 🙂
