Smile :) It’s Customer Service Week!
Customer Service Excellence
For customer service week #CSWEEK17 the idea of smiling is all I could think of. Because I had a particularly tough week and often found that I had to psych myself up to smile.
At Duma Works we believe that is exactly where excellent customer service begins and ends with – a smile.
It is perhaps the most contagious and natural facial expression that comes to us humans. As a matter of fact, it has been proven in scientific studies that most people find it very difficult to frown when they look at someone smiling at them. So how is this relevant to customer service?
Here is a telling tale…