Job Opening – Customer Service Agent

  Maureen wrote this on
August 27, 2015 | No Comments

Duma Works is recruiting a Customer Service Agent for one of our clients

COMPANY DESCRIPTION

Market leader in modern mobile credit for emerging markets

JOB OVERVIEW

Ensure excellent service standard, maintaining high customer satisfaction and representing the brand’s modern and convenient customer-centric service model.

KEY RESPONSIBILITIES

Efficiently and promptly resolve customer complaints and questions by clarifying the customers’ issue; determining cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
Build a good standing relationship with our customers.
Follow communication procedures, guidelines, and policies.
Provide accurate and complete information by using our communication methods.
Record customer interactions
Work with customer service manager to ensure proper service to customers is being delivered.
Provide feedback and ideas on the efficiency of the customer service processes.
Reliably fulfill duties during scheduled shifts, including nights and weekends

REQUIREMENTS

2+ years experience in customer service
Experience with Microsoft office suite
Excellent written and verbal communication skills
Able to work well under pressure
Energetic, enthusiastic, and a team player
A fast learning who is able to work with set targets
Exposure to Customer Care, Dealer Care, or Call Center experiences and CRM systems is a plus
Customer care Communication skills
Social Media experience
Proficient with use of Computer/laptop
Typing skills

LOCATION

Nairobi

JOB TYPE

Full Time

APPLY

Applications letters and detailed CV are to be sent by email to [email protected] marking the subject as “CS 1834″, Your Full name & Phone number. If you don’t follow these instructions, your application will not go through.

N.B.

* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793​


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