Job Vacancy: Account Manager – Sales

  Duma Works wrote this on
June 18, 2022 | No Comments

Duma Works is recruiting an Account Manager for one of our clients in the ICT sector.

Company background

The hiring company is an  I.T. Consultancy company that has been operational since 2003, whose core business is I.T. Security consultancy within the East African Region.


Our client is seeking to fill the position of Account Manager. The position’s industry focus will be working with enterprise customers in Kenya and in several more regional countries. The successful candidate will be based in the Nairobi Office.

Key Responsibilities

  • Plan and prioritize personal sales activities and customer/prospect contact towards achieving agreed business objectives in line with agreed market development strategy e.g. Product launches, promotions, telemarketing
  • Manage key corporate assigned accounts while ensuring the customers are updated frequently on the latest solutions and products
  • Ensure that market share is gained against competitors based on:
    • Information given by the business development manager
    • Market intelligence gathered
    • Turnover of the customers
  • Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer and satisfaction.
  • Gathering market intelligence on competitors and interpreting the same for the benefit of the business
  • Act as an intermediary for customers in line with the business interest of the company.
  • Provide a roadmap and detailed strategy for their assigned products and territory
  • Travel within the broader East African region to open up new opportunities and businesses.

The Person

  • Good knowledge of I.T industry, preferably with a strong bias in software solutions.
  • Strong interpersonal skills and able to communicate at different organization levels.
  • High level of business negotiation skills
  • Strong Business acumen.
  • Sales Budget management experience.
  • An organized, determined and persistent person.
  • Good and effective negotiation skills
  • Able to promote cross-functional effectiveness in the team.
  • Decision making oriented & able to quickly react to changing marketing environment.
  • Excellent command of written and spoken official Languages in Kenya.

Key Performance Indicators

  • Financial Targets:
    • Be able to meet quarterly turnover targets
    • Margin
    • Debt Collection days
  • Growth in market share
    • Create new business by tapping into the emerging markets
    • Grow company’s customer base
    • Generate new customer leads


  • Bachelor’s Degree in any field
  • 3 or more years’ experience in B2B sales environment
  • Minimum of 1 years’ experience in the I.T. industry with preference of having worked for an I.T company either in the capacity of a distributor or reseller


To apply online click here

This position will remain open until filled.


* You will receive a confirmation email and an alert to take a basic screening test online. The email with the test may not arrive immediately. Please be patient. The email test will typically be 5-8 questions to help us understand your background.

If you apply and don’t meet these minimum qualifications, we will not be able to move forward with your application.

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