Job Vacancy – Chief Operations Officer

  Duma Works wrote this on
March 19, 2019 | No Comments


Duma Works is recruiting a  Chief Operations Officer for one of its clients in Nairobi.

What is Generation? Generation is the world’s largest, fastest scaling global youth employment program, providing young adults with the opportunity to launch successful careers and change their life trajectories. Our goal is to deliver for young adults and employers simultaneously: supporting the personal and financial well-being of young people, while helping businesses acquire entry-level hires who are higher productivity, higher quality, retain longer, and are faster to promotion than peers. Generation is the first program of Generation Incorporated a non-profit founded by McKinsey & Company, with the aim of training and employing 1 million youth in 5 years. Generation is active in 5 countries to date – USA, Kenya, Spain, Mexico and India and is expanding to 3 more countries in 2018.


Generation global outcomes to date: Generation has graduated >16,000 young people across 49 cities in just over two years of operation. 98% of supervisors say they would hire a Generation graduate again, and nearly 88% say that Generation graduates outperform their peers along business metrics. Students also recognize the impact of the program, evaluating their life almost a rung and a half higher on a ten rung “life quality and well-being index ladder between the start and end of the program. Graduates earn incomes at or above the 50th percentile relative to their youth peers, and their income increased 2-6 times following Generation. Nearly 55 percent of our graduates are female, and over 30 percent of our students have dependents.


Generation Kenya outcomes to date, in numbers: Since inception in 2014, Generation Kenya has graduated over 7,200 youth and placed ~90% in jobs through our 180+ employer partners. Generation Kenya is currently in 17 major towns in Kenya and runs 5 programs, financial services, retail and restaurant, distribution sales, customer services, and apparel manufacturing.

We have had two major funders to date USAID and the East Africa Trade and Industry Hub. Generation Kenya has a dedicated local team of 26 people and is supported by a local

Generation team of 3 McKinsey consultants and a larger global team providing curriculum, data and logistical expert support. As we build out this local entity and the scale of the Generation program, we are seeking a Generation COO to oversee our organization’s ongoing operations and procedures.


Generation Kenya is seeking a Chief Operations Officer to provide overall operational direction and leadership. Reporting to the Generation Kenya CEO s/he will liaise with Generation Kenya, Global Generation leadership to formulate, drive, and execute on strategy going forward. The goal of the COO position is to secure the functionality of business to drive extensive and sustainable growth.


General Responsibilities

  • Ensure high-quality implementation and running operations of Generation program across sectors and geographies, in accordance with program specifications and funding limitations, including:
  • Management of Generation Kenya program-specific managers by encouraging maximum performance and dedication
  • Set comprehensive goals for performance and growth
  • Evaluate performance by analyzing and interpreting data and metrics
  • Set strategic direction of scale up of operations as to deal with operational challenges in a proactive way
  • Establish policies that promote company culture and vision
  • Manage relationships with delivery partners and vendors
  • Works closely with the business development and stakeholder director by supporting fundraising activities through ensuring a return on investment for all stakeholders
  • Work closely with Generation Kenya CEO, contributing insights and experiences as we continue improving the Generation model throughout Kenya
  • Communicate consistently with CEO, including, regular check-ins, drafting weekly update emails and leading bi-weekly calls


Specific responsibilities

Manage a team of program managers for a high-quality and successful implementation of their respective Generation programs- Operations, Training, and Quality, Finance and

Administration and Data and Communication

  • Manage the budget for overall Generation program implementation and ensure all targets and timelines for operational scale up are met
  • Conduct daily check ins and check outs to help program managers with their operational responsibilities, solve for immediate issues on the ground and prioritize where needed
  • Lead weekly Operational meetings & identify areas of risk and take steps to reduce vulnerabilities
  • Give feedback throughout and hold performance evaluations of program managers on a regular basis


  • Collaborate with the CEO and global team to evaluate program against agreed upon objectives
  • Ensure appropriate organization and staffing, and grow team as required


Identify program and process improvement opportunities:

  • Continuously look for opportunities where process efficiency gains can be made and implement solutions, including automation / technology solutions
  • Ensure data on candidates or program is maintained and analyzed with the objective of improving program
  • Proactively suggest program improvement opportunities to the CEO
  • Collaborate with the CEO and global team to evaluate program against agreed upon objectives


Ensure all operational funder demands are met:

  • Safeguard branding of funders is in adherence with their specific branding guidelines
  • Safeguard key requirement such as gender equality and safety of students during training


Equality and diversity

Generation is committed both to promoting equality and diversity within the organization and to equal opportunities in employment. We believe in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity, and paternity. This also includes any incidents of perceptive or associative discrimination and harassment. All employment decisions are made entirely on merit. Generation does not ask for payment from people that apply for jobs with Generation at any stage of the hiring process. If you have any specific queries, please feel free to contact us at [email protected].


To apply, send your Cover Letter and detailed CV to  [email protected]

Deadline for receiving applications: Sunday, 31 March 2019


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