Job Vacancy – Country Technical Manager

  Duma Works wrote this on
June 3, 2022 | No Comments

Duma Works is recruiting a Country Technical Manager for our client; a market leader in Commercial Refrigerated Showcase as well as manufacturer of Stainless Steel commercial Refrigerators and Freezers.

Roles and Responsibilities

  • The Country Technical Manager will report to Regional Technical manager up to 30th Sept 2022.
  • Thereafter the Country Technical Manager will report to Business development manager
  • Ensuring the technicians are well equipped, and that the workshop has the required equipment, tools and consumables required for efficient operations, and placing orders for new requirements on a quarterly basis.
  • To ensure that high quality work standards, ethics are laid down and procedures are upheld by the technical staff.
  • Official communication with customers on technical issues, complaints, and constant feedback on the progress on issues.
  • Work collaboratively with our clients and our customer service team to ensure efficient service delivery
  • Quantifying labour charges involved in repairs for quotation preparation.
  • Conducting regular internal meetings with the technicians and taking down minutes and sharing with Business development manager
  • Preparing and sharing Daily workload planning for technicians, report progress including any changes made to work plan and communicate the same with customer, customer service team and Business development manager
  • Review all work done by technical team in the field
  • Ensuring timely submission of all service requisitions and petty cash accounting to finance
  • Visiting customers whenever required and providing correct feedback to customer and related teams
  • Technical training for customer technical departments or third-party service providers
  • Knowledge sharing with the Customer service team for minimum trouble shooting on the service calls / emergency breakdown
  • Timely submission of reports to customers, Technical Manager and Business Development Manager
  • Timely submission of Technician KPI’s
  • Continuous in-house training for technical department staff, identifying weaknesses and strengths and taking or advising on remedial action.
  • Timely submission of self KPI’s
  • To ensure SFA training and the execution is upheld
  • To ensure we are compliant to local customers requirement
  • Co-ordination with spare parts department to advice on the stock level of the spares for consumption at the company.
  • To ensure customers data base is kept, and continuously updated.
  • Country Technical Manager will handle individual bottlers in Kenya

Experience and Qualifications

  • Bachelor’s degree in mechanical engineering or related field
  • Minimum experience of 5 years and above in Refrigeration engineering field and in managerial role
  • Should be well versed with commercial Kitchen and Laundry equipment’s. commercial refrigeration, kitchen, and laundry equipment’s
  • Good communication, reporting preparation skills to management and managers, presentation skills and database management skills
  • Should have a prior experience in handling a technical team
  • Leadership skills and ability to delegate, plan and co-ordinate with other technical staff and team members
  • Keen attention to details
  • Able to maintain a good and cordial relationship with customers and internal team members
  • Should have a good team player attitude
  • Ability to work under high pressure, deadline driven environment


To apply online CLICK HERE

This position will remain open until filled.


*You will receive a confirmation email and an alert to take a basic screening test online. The email with the test may not arrive immediately. Please be patient. The email test will typically be 5-8 questions to help us understand your background.

If you apply and don’t meet these minimum qualifications, we will not be able to move forward with your application.

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