Job Vacancy – Technical Sales Engineer

  Duma Works wrote this on
June 18, 2018 | No Comments

Duma Works is recruiting a Technical Sales Engineer for one of our clients in Kampala;a leading unique ICT solutions integrator in the region.

Position Title:Technical Sales/ Support Executive – Uganda

Reports To: Head of Sales

Employment Status: Fixed

Employment Duration: 1 year with possibility of renewal

Location:Primarily based at our office in Kampala, but occasional travel to Kenya, customers’ sites, trade shows & industry functions, or sales partners may be required.

Job Brief

We are looking for an enthusiastic sales professional in a predominantly office-based role. This person will sell our products to existing and potential customers, working as part of a team managing a geographic territory. We are looking for someone who can provide a high-quality customer experience. The role entails both commercial and technical aspects of the sales process. This person must have a passion for selling and should also be able to organize and plan the sales activity.

Additionally, the candidate must possess technical skills in order to provide first line support for our clients in Uganda and escalate to the respective head of department.


There will be extensive contact with customers, primarily by telephone and e-mail but will involve some customer meetings both in our facility and on-site visits. You will work as an equal team member within the sales department to manage sales for Uganda, maximizing our sales opportunities therein. You will be qualifying and responding to our sales leads, organizing quotations, sales information, demonstrations, samples and evaluations, and recording sales processes. You will from time to time be required to provide basic support to our clients and employees. Support includes training, hardware maintenance and fixing basic system bugs. The exact nature of your involvement in support will be determined on a need basis by the respective HOD.


  • Maintain and develop regional sales as part of a team

  • Meet agreed sales growth and gross profit targets

  • Win purchase orders in line with sales strategy from both existing and new customers

  • Be a strong, contributing part of our sales vision

  • Maintain internal sales processes

  • Build and enhance relationships between our customers, contacts and our company

  • Conduct oneself according to our Company Values


Will include but not limited to:

  • ​ Maintain and grow our business from our existing major accounts

  • Management of new sales leads, including qualification, response, recording and follow up with the objective of securing purchase orders. Working with teammate to coordinate outcomes

  • Assist in making appointments and meeting the sales team targets

  • Send quotations, pursuing these to purchase orders

  • Liaise with technical colleagues to respond to customer queries, RFQs and tenders

  • Use and maintain our CRM system (Microsoft Dynamics 365)

  • Meet with customers and prospects who visit our offices, and occasional site visits

  • Prospect for new customers within key target growth areas

  • Take part in monthly sales meetings

  • Take part in company, partners and customer events

  • Negotiate pricing within predetermined parameters as agreed with the Head of Sales

  • Report on competitive activity and recommend actions where deemed necessary


  • Invoiced sales v. budget

  • Purchase orders received

  • Gross profit margin attained

  • Additional sales to existing customers

  • Customer retention

  • New customers

  • Contact with customers

  • Teamwork


  • Experience – a proven track record in a successful business-to-business sales environment, preferably for technology solutions especially VMWare and Veeam.

  • Technical – must have a strong background in IT, preferably to diploma Level as a minimum. Should be conversant with virtualisation, back-up and recovery technologies such as VMWare & Veeam. Comprehensive and ongoing product training will be given

  • Professional demeanour and attitude, outgoing and friendly

  • Organized, focused and sales driven

  • Excellent telephone skills – be comfortable using the telephone as a proactive sales tool

  • Excellent computer skills

  • Effective written and oral communication skills – to maintain sound relationships with customers, partners and colleagues

  • Earn and maintain mutual respect with fellow employees. Take the initiative in keeping others informed on matters of mutual interest

  • Whilst a technical background is required, the most important quality is an ability and willingness to learn and understand our unique products.

  • You should have the confidence to use your own initiative, and to seek out opportunities to improve products, processes and services

  • Enjoy working as part of a sales-driven team

  • Credibility and reliability – makerealistic commitments and live up to them. Meet deadlines.

  • Resourcefulness – comprehend SME conditions and creative use of resources in an entrepreneurial environment. Maintain contacts within and outside the Company to expeditiously solve problems. Actively seek guidance and information from available sources



To apply online click here or send your Cover Letter and detailed CV to [email protected] marking the subject as “3383”, Your Full name & Phone number e.g. 3383 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.

Deadline for receiving applications: Friday, 6th July 2018


* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test.

If you apply and don’t meet these minimum qualifications, we will not be able to move forward with you application.

Posted in Jobs Tags: , , , , , , , , , , , , , , , , , , , ,