This is a tough post to write because all Operations Managers are different based on what sector the company is in. That being said, there should be some core things we can tease out to advise on in terms of best interview practices to screen Operations Managers in Kenya.
Here is how the Duma Works Placement Team thinks about hiring Operations Managers for companies in East Africa, based on experience with our clients.
Customer Care Representatives are often at the frontline of your business. While it’s important to train them up with your specific company brand and tone, there are also some raw skills to screen for through your recruiting process.
In September, Duma Works powered its first ever Women in Leadership breakfast held at the Newscafe in Adlife plaza, Kilimani. The purpose of the event was to look at the issues surrounding what leadership looks like in Kenya in 2017 from a woman’s perspective, and highlight lessons that can be learnt and taught to the next generation of women leaders.
For the session, we were joined by a group of 31 women leaders in Kenya (as well as some mentees!), and 5 panelists.
The panel consisted of: Dr. Laila Macharia, Serial Entrepreneur and Board Member at Centum and Barclays Kenya, Wambui Kinya, Chief Strategy Officer at Andela and ThoughtWorks, Esther Ndeti, Executive Director at EAVCA, Njoki Ndegwa, Co-Founder at Life Mastery Solutions and, Joyce Mbaya-Ikiao, Entrepreneur, Trainer, Management Consultant, Author of GIBÉBÉ, and Founder of Zydii Ltd.
We’ve documented some of the key takeaways from the event for your reading pleasure. 🙂
Sales people are tricky to assess before an actual conversation with them, because at the end of the day, their job boils down to, well, talking to people. That being said, there are a few ways to be smart about your interview process for sales people.
In March, we held our monthly #WhatItTakes Talent event, focusing on Digital Marketing in Kenya. We were joined by some insightful young professionals to share knowledge about how top companies are retaining talent, where the digital marketing industry is headed in Kenya and how to make the shift from traditional marketing to digital marketing.
Our panelists included Joy Chelegat & Timothy Oriedo from Royal Media, Samo Bryton from Alternative Agency, Tony Gatheca from Transcend Media, Wesley Masinde from Digiserve Solutions, Kenneth Oile from Levenzi and Gideon Mureithi from Intraspace Market Consultancy.
It was a discussion filled with interesting facts and humour! Please find our notes below.
Creating a “sticky,” or simply put – AWESOME – company culture is something we pride ourselves in having built at Duma Works. We’d like to share some of the tricks we learned along the way – what works and what doesn’t work – to build an outstanding company culture at your company.
In February, we held our monthly What It Takes Talent event, focusing on the newest talent trends in the Manufacturing sector in Kenya, namely how to find and keep Manufacturing talent in Kenya. The event was incredible and we were joined by some amazing young professionals and HR thought leaders to share knowledge about how top companies are retaining talent, hiring the leaders of tomorrow, and up-skilling their team to maintain relevance in a fast-changing sector.
We were joined by some incredible individuals for the panel event, including Khalil Anjarwalla from African Cotton, Asim Shah from Tarpo Industries, Nicholas Kasidhi from Diageo, Andrew Stirling from Brown’s Cheese, John Chege from Tru Foods, Hannah Karuru from Kenafric, and Agnes Mwanzawa from Kapa Oil Refineries.
Needless to say, it was an incredibly illuminating discussion! Please find our notes below.
**Quick note from the author: The Q&A is transcribed from the event, and I apologize for any grammatical errors or fragments as I was attempting to get everything done. To our panelists, I apologize if I’ve paraphrased anything.
We brought in amazing panelists to lead the discussion about how HR and Talent Managers can recruit, train, and retain top talent in the Finance Sector in Kenya, and shared insights with professionals on how to position themselves for their career in the Finance Sector.