Job Vacancy – Contact Centre Manager

Duma Works is recruiting a Contact Centre Manager for our client; a fast-growing credit financing company in Nairobi.

Job Vacancy – Trainer /Consultant in planning, monitoring and evaluation

Job Vacancy – Finance Manager

Duma Works is recruiting a Finance Manager. The hiring company is a reputable consultancy firm that provides support to SMEs in the areas of Strategy Design & Execution, Business Performance Management, Business Process Mapping and Business Continuity.

Job Vacancy – Head of Customer Service Operations

Duma Works is recruiting a Head of Customer Service Operation for one of our clients; a fast growing credit financing company in Nairobi.

Job Vacancy – Quality Assurance Manager

Duma Works is recruiting a Quality Assurance Manager for a leading manufacturing company in Nairobi, Kenya.

This role supports Company Operations by ensuring adherence to established quality parameters by every department, and enforcing quality standards across the company; testing materials and products and discovering opportunities for improving working conditions and executing the Companies Health & Safety programs.

Job Vacancy – Relationship Officer

Duma Works is recruiting a Relationship Officer. The hiring company is Kenya’s premier insurance aggregator that provides online insurance comparison services.

Job Vacancy – LOGISTICS MANAGER

Duma works is recruiting a Logistics Manager for our client who is in the Oil and Gas Industry. The Logistics Manager’s primary role is to supervise Company’ projects from planning to execution including client management and liaison.

Job Vacancy – Support Engineer Intern

Duma works is recruiting Support Engineer interns for our client. The hiring firm is a leading cloud infrastructure company in Kenya.

Position Summary

We are looking for graduate interns who upon completing their probation period successfully will join the Graduate Trainee program. They will be responsible for providing technical support to customers via phone, email, chat and other channels as required. An educational background in engineering or IT is required.

Duties and Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Prepare accurate and timely reports to management as required
• Document knowledge in the form of customer knowledge-base and internal wiki articles
• Participate in customer projects and ensure they are delivered on time and supported as per engagement agreement with customer
• Customer visits to troubleshoot any issues they might be facing using the company’s products
• Creation of public facing articles through the company website and blog
• Development or improvement of work flows within the company
• Training and assistance of new employees in your team
• Cooperation and coordination with other departments to specify, implement, scale and debug existing and new product lines
• Attendance of training courses, conferences and workshops as appropriate
• Keeping up with new technology advancements and incorporating in company’s products and workflows.

Work Environment and Physical Requirements

• Work environment includes computer related noise levels and paper and equipment generated dust
• Incumbents will be on call to provide support services during off hours. Scheduled night and weekend work will be required
• Moderate lifting of equipment may be required.

Desired qualifications

• BSC degree in Information Technology, Computer Science or equivalent
• Basic knowledge of Windows Server, Unix/Linux systems and utilities is required
• Scripting or programming skills is a plus
• Positive attitude towards resolving customer issues
• Excellent written and verbal communication skills in English and Kiswahili.

Apply

Send your Cover Letter and detailed CV to [email protected] marking the subject as “2817”, Your Full name & Phone number e.g. 2817 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.

Deadline for receiving applications: Friday, 16 June 2017

N.B.

* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test.

If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.

Job Vacancy – Factory Team Leader in Limuru

Duma Works is recruiting a Factory team leader for one of our clients; a leading supplier of fresh additive-free cheese in Kenya.