Friday, June 23, 2017

Job Vacancy – Systems Engineer (IT)

Our client a leading provider of IT-based solutions ranging from designing and implementing of IT infrastructure to business specific solutions. They seek to recruit a Systems Engineer.

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  Wednesday, June 21, 2017

Job Vacancy – Procurement Officer

Duma Works is recruiting for a Procurement officer job for Benham International; a leading supplier of bakery, kitchen and laundry quality equipment in the Eastern Africa region

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  Monday, June 19, 2017

Job Vacancy – Finance & Operations Manager

Duma works is recruiting a Finance & Operations Manager for its client. The hiring firm is a reputable law firm in Kenya with a high-caliber clientele base.

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  Tuesday, June 13, 2017

Job Vacancy – IT Manager

Duma works is recruiting an IT Manager for its client. The hiring organization is a reputable international school in Kenya.

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  Tuesday, June 13, 2017

Job Vacancy – Support Engineer Intern

Duma works is recruiting Support Engineer interns for our client. The hiring firm is a leading cloud infrastructure company in Kenya.

Position Summary

We are looking for graduate interns who upon completing their probation period successfully will join the Graduate Trainee program. They will be responsible for providing technical support to customers via phone, email, chat and other channels as required. An educational background in engineering or IT is required.

Duties and Responsibilities

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Prepare accurate and timely reports to management as required
  • Document knowledge in the form of customer knowledge-base and internal wiki articles
  • Participate in customer projects and ensure they are delivered on time and supported as per engagement agreement with customer
  • Customer visits to troubleshoot any issues they might be facing using the company’s products
  • Creation of public facing articles through the company website and blog
  • Development or improvement of work flows within the company
  • Training and assistance of new employees in your team
  • Cooperation and coordination with other departments to specify, implement, scale and debug existing and new product lines
  • Attendance of training courses, conferences and workshops as appropriate
  • Keeping up with new technology advancements and incorporating in company’s products and workflows.

Work Environment and Physical Requirements

  • Work environment includes computer related noise levels and paper and equipment generated dust
  • Incumbents will be on call to provide support services during off hours. Scheduled night and weekend work will be required
  • Moderate lifting of equipment may be required.

Desired qualifications

  • BSC degree in Information Technology, Computer Science or equivalent
  • Basic knowledge of Windows Server, Unix/Linux systems and utilities is required
  • Scripting or programming skills is a plus
  • Positive attitude towards resolving customer issues
  • Excellent written and verbal communication skills in English and Kiswahili.


Send your Cover Letter and detailed CV to [email protected] marking the subject as “2817”, Your Full name & Phone number e.g. 2817 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.

Deadline for receiving applications: Friday, 16 June 2017


* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test.

If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.

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  Monday, June 12, 2017

Job Vacancy – Customer Care & Administrative Assistant

Duma works is recruiting for a customer Care & Administrative Assistant for our client in Nairobi. They offer loan provision ranging from delivering easy, short term salary advance loans and micro loans when one needs it most.

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  Monday, May 29, 2017

Job Vacancy – Solar Partner Relationship Manager

Duma Works is recruiting a Solar Partner Relationship Manager for our client; a digital investment platform where people invest in solar energy projects in Africa.

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  Tuesday, May 23, 2017

Job Vacancy – Programmer Analyst


Duma works is recruiting an Programmer Analyst for one of our clients in Nairobi.

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  Tuesday, May 9, 2017

Job Vacancy – Customer Support Engineer in Zanzibar

Duma Works is recruiting a Customer Support Engineer in Zanzibar for Zanlink Ltd; a leading ISP company in Tanzania.

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  Friday, May 5, 2017

Job Vacancy – Project Director


Duma Works is recruiting a Project Manager for a Social Leadership Program. The hiring company is a leading Entertainment Enterprise in East Africa with initiatives across Africa.

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