Monday, December 18, 2017

Job Vacancy – Hub Manager (Vihiga & Webuye)

Duma Works is recruiting a Hub Manager in Vihiga & Webuye County. The hiring organization is a reputable women-focused start-up that uniquely combines financing and last-mile distribution of modern household goods in a one-stop shop for the rural areas.

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  Tuesday, December 5, 2017

Job Vacancy – Hub Manager (Vihiga County)

Duma Works is recruiting a Hub Manager in Vihiga County. The hiring organization is a reputable women-focused start-up that uniquely combines financing and last-mile distribution of modern household goods in a one-stop shop for the rural areas.

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  Thursday, August 17, 2017

Job Vacancy – Area Manager

Duma works is recruiting an Area Manager. The hiring company is a social enterprise that uniquely combines financing and last-mile distribution of modern household goods in a one-stop shop for the rural areas specifically in Western Kenya.

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  Tuesday, June 13, 2017

Job Vacancy – Support Engineer Intern

Duma works is recruiting Support Engineer interns for our client. The hiring firm is a leading cloud infrastructure company in Kenya.

Position Summary

We are looking for graduate interns who upon completing their probation period successfully will join the Graduate Trainee program. They will be responsible for providing technical support to customers via phone, email, chat and other channels as required. An educational background in engineering or IT is required.

Duties and Responsibilities

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Prepare accurate and timely reports to management as required
  • Document knowledge in the form of customer knowledge-base and internal wiki articles
  • Participate in customer projects and ensure they are delivered on time and supported as per engagement agreement with customer
  • Customer visits to troubleshoot any issues they might be facing using the company’s products
  • Creation of public facing articles through the company website and blog
  • Development or improvement of work flows within the company
  • Training and assistance of new employees in your team
  • Cooperation and coordination with other departments to specify, implement, scale and debug existing and new product lines
  • Attendance of training courses, conferences and workshops as appropriate
  • Keeping up with new technology advancements and incorporating in company’s products and workflows.

Work Environment and Physical Requirements

  • Work environment includes computer related noise levels and paper and equipment generated dust
  • Incumbents will be on call to provide support services during off hours. Scheduled night and weekend work will be required
  • Moderate lifting of equipment may be required.

Desired qualifications

  • BSC degree in Information Technology, Computer Science or equivalent
  • Basic knowledge of Windows Server, Unix/Linux systems and utilities is required
  • Scripting or programming skills is a plus
  • Positive attitude towards resolving customer issues
  • Excellent written and verbal communication skills in English and Kiswahili.

Apply

Send your Cover Letter and detailed CV to [email protected] marking the subject as “2817”, Your Full name & Phone number e.g. 2817 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.

Deadline for receiving applications: Friday, 16 June 2017

N.B.

* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test.

If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.

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  Thursday, November 26, 2015

Job Opening – Field Sales Associate Trainee

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Are you ready to join a fast-growing start-up that is revolutionizing how peri-urban and rural customers are accessing consumer goods?

Are you ready to build a career where you have complete control over your own results?

Our client, Copia Global, is looking for outstanding entrepreneurially minded Graduates who want to join us in building a global consumer goods company that will enhance the lives of millions.

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  Monday, October 19, 2015

Job Opening- Sales Trainee

Sales Trainee final

Duma Works is recruiting a Sales Trainee for one of our clients. The company  is a leading provider of tents and soft roof shelter solutions for a wide variety of sectors including oil & gas exploration, mining, hospitality, tourism, military and disaster relief.

Location: Nairobi

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  Monday, June 8, 2015

Open Internship Graduate Trainee Nairobi – CLOSED

Duma Works is recruiting a Graduate Trainee, On-site Installation and Support for one of our clients, an established cloud services provider in the East African region.

In this role you will have the chance to join the company and develop with it. This is a paid position. You will be responsible for supporting customers to configure and use our products. Subject to performance, trainees will convert to full-time employees.

Job Type: Entry Level, Full time, Trainee
Location: Nairobi, Kenya

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