Friday, January 12, 2018

Job Vacancy – Platform Engineer

Duma Works is recruiting a Platform Engineer for one of our clients in Nairobi, a company that is changing how data is collected via mobile technology.

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  Thursday, January 11, 2018

Job Vacancy – Front End Developer

Duma Works is recruiting a Front End developer for one of its clients, who will get to work on a wide range of web technologies and redefine conversations around the world, beginning with Africa.

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  Wednesday, January 10, 2018

Job Vacancy – DevOps Engineer

Job Description

As a DevOps Engineer you will be responsible for managing the company’s global conversation platform, a distributed, scalable and robust system, along with many other company products.

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  Tuesday, August 29, 2017

Job Vacancy – Cloud IP Engineer

Duma Works is recruiting a Cloud IP Engineer( System  Administrator). The hiring company is a reputable IT Infrastructure firm in Africa that leases out IT infrastructure to other organizations.

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  Tuesday, June 13, 2017

Job Vacancy – Support Engineer Intern

Duma works is recruiting Support Engineer interns for our client. The hiring firm is a leading cloud infrastructure company in Kenya.

Position Summary

We are looking for graduate interns who upon completing their probation period successfully will join the Graduate Trainee program. They will be responsible for providing technical support to customers via phone, email, chat and other channels as required. An educational background in engineering or IT is required.

Duties and Responsibilities

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Prepare accurate and timely reports to management as required
  • Document knowledge in the form of customer knowledge-base and internal wiki articles
  • Participate in customer projects and ensure they are delivered on time and supported as per engagement agreement with customer
  • Customer visits to troubleshoot any issues they might be facing using the company’s products
  • Creation of public facing articles through the company website and blog
  • Development or improvement of work flows within the company
  • Training and assistance of new employees in your team
  • Cooperation and coordination with other departments to specify, implement, scale and debug existing and new product lines
  • Attendance of training courses, conferences and workshops as appropriate
  • Keeping up with new technology advancements and incorporating in company’s products and workflows.

Work Environment and Physical Requirements

  • Work environment includes computer related noise levels and paper and equipment generated dust
  • Incumbents will be on call to provide support services during off hours. Scheduled night and weekend work will be required
  • Moderate lifting of equipment may be required.

Desired qualifications

  • BSC degree in Information Technology, Computer Science or equivalent
  • Basic knowledge of Windows Server, Unix/Linux systems and utilities is required
  • Scripting or programming skills is a plus
  • Positive attitude towards resolving customer issues
  • Excellent written and verbal communication skills in English and Kiswahili.


Send your Cover Letter and detailed CV to [email protected] marking the subject as “2817”, Your Full name & Phone number e.g. 2817 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.

Deadline for receiving applications: Friday, 16 June 2017


* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test.

If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.

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  Friday, April 21, 2017

Job Vacancy – Software Developer in Nairobi

Duma Works is recruiting a Software Developer for one of our clients; a company that connects clients to people through mobile survey conversations.

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  Thursday, February 23, 2017

Job Vacancy – Senior System Administrator

Senior System Administrator job opening

Duma Works is recruiting a Senior Systems Administrator for one of our clients. The company is charged with the management and administration of a top domain in Kenya.

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  Friday, January 6, 2017

Job Vacancy – IT Systems Engineer in Uganda

Duma Works is recruiting an IT Systems Engineer for our client in Uganda. The company is a leading IT solutions consultancy firm.

Job Brief

We are looking for IT Systems Engineer who can develop, install, deploy, test configure and optimize IT systems and networks used within our client based infrastructure.

S/he will be part of a team of engineers that demonstrate technical competency, delivering mission critical infrastructure and ensuring high levels of availability, performance and security.

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  Tuesday, March 1, 2016

Job Vacancy – Site Reliability Engineer


Duma works is recruiting a Site Reliability Engineer for one of our clients; an established cloud services provider in the East African region.

Position Summary:
Responsible for administering, maintaining and upgrading the company’s backend infrastructure. You will be the central authority for your machine set and it is your responsibility to make sure they are running in a performant and secure manner. You will also be responsible for the development and maintenance of software and hardware infrastructure to support existing and new product lines of the company.

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