How do text message notifications work?
Every SMS that you send to DUMA is a regular SMS fee. So Safaricom to Safaricom is charged 1/- per 160 characters, Safaricom to other networks costs the same. The SMSes you will receive when creating a DUMA account are sent automatically from a server. If you want to communicate directly with our customer service via SMS, you must send your message to the number +254 702 093 793.